The speed at which an extract is completed, is entirely dependent on the amount of users submitting requests and is handled on a first come first serve basis. Subscription users are eligible for priority within the queue. In the unlikely event that you have not yet received your email two hours after requesting it, and it is not in your spam folder, please check the status page. If the status page does not resolve this for you, please email us at firstname.lastname@example.org
so that we can investigate what happened.